Customer Success is a powerful business methodology in today's world yet something that is less talked about. There could be different reasons to it; fewer initiatives, lesser involvement of leaders in this space, less importance given to Customer Success meetups, etc. We usually overlook the support department/team which is the backbone of every organization. Customer Success increases sustainable proven value for both customers and the company. CS professionals must learn and understand as early as possible the power of understanding their customers to optimize business processes. With this in mind, we are conducting a Customer Success Meetup & Masterclass, where CS professional can network, learn and explore more about the Customer Success industry insights by sharing their stories and ideas.
This meetup is our endeavour towards creating a conducive ecosystem for CS professionals to share and learn from experiences which will help them grow in their CS journey!
About The Speaker
Sukhpreet Anand is the Senior Support Manager at Unifyed and manages the Technical Support team including DevOps. She is fanatic about maintaining a healthy relationship with customers. Sukhpreet has about 16 years of experience in working with Startups, Technical Writing, and Product Support. She has worked closely with Product teams, helping them find and resolve issues, thereby, defining a clear product roadmap. Nurturing relations with customers to create healthy relations and reducing churn is something she excels at. Sukhpreet is an avid Blogger, Speaker at Global Support Conferences, Elevate Summit, Support Driven Conferences. Her Favorite quote - "When you focus on what you Do instead of what you ARE life becomes much more interesting!"
Venue: EVC Ventures, Sector 33, Gurgaon, India Date: Saturday, 15th September 2018 Time: 11:00 AM to 1:00 PM IST