Omni-Channel has been discussed far and wide in the world of customer experience. In this webinar, we evaluate the practicalities of implementing Omni-channel practices in your business.
1. Omni-Channel vs Multi-Channel 2. How do you provide resolutions that are one-click-away 3. A synchronized approach to improve agent productivity 4. Drive up-sell with omnichannel
Arijit Chatterji He has over 20 years of experience in the technology space. Over the years he has been involved in diverse projects related to Marketing, Business Scalability, New Product development, and innovation. He has in the past worked with large MNCs and run his own startup. Before joining C-Zentrix as the Chief Business Officer, he headed Business Development, APAC at Schneider Electric.